Pickup & Returns

Production Times

Each Palloma frame is made to order. A 50% deposit is required to confirm your order. After preview approval, please allow approximately 2–4 weeks for production before your order is ready for pickup. Production times are estimates and may vary during periods of high demand. Please note that the 50% deposit is non-refundable once your order has been sent to production. If your order is canceled before production begins, the deposit may be refunded.

Pickup

At this time, PALLOMA does not offer shipping. All orders are available for pickup only due to the fragile nature of our frames.

Customers will be notified by email when their order is ready for collection. Pickup details and collection instructions will be provided.

Customers are responsible for arranging and covering any costs associated with collecting their order, including courier or transport fees if they choose to have someone collect the artwork on their behalf.

Please ensure that all order information is accurate. If you need to update your order after placing an order, please email hello@lapalloma.ph with your full name and order number as soon as possible. While we will do our best to accommodate changes, we cannot guarantee modifications once an order has entered production.

Returns

PALLOMA accepts returns for faulty or damaged items in accordance with applicable Philippine consumer protection laws.

If your order arrives damaged, please contact hello@lapalloma.ph within 7 days of receiving your order. Include your order number, a description of the issue, and clear photographs of the damage so we can assess your claim. Where appropriate, we will arrange a replacement or refund.

As each item is custom and made to order, PALLOMA does not accept returns or offer refunds for change of mind. All sales are considered final once an order has been confirmed and dispatched.